Siete puntos muy “flojos”​ en tu Sistema de Gestión

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Perfecciona los temas que están muy “flojos” en tu Sistema de Gestión

En BMB Consultores tenemos 20 años llevando empresas y organizaciones a su certificación exitosa, bajo las normas ISO, IATF, OHSAS, entre otras. Desde hace 10 años brindamos nuestros servicios 100% por Internet a empresas en México, Centro y Suramérica, El Caribe y España.

Somos la Firma # 1 de asesoría en calidad de México. Fuente: Mundo Ejecutivo.

ISO 9000 certification

The Importance of ISO 9000 Certification for Your Business

Are you the manager of a small or medium-sized business? Are you wondering how to boost growth and increase efficiency?

You may have set some tough targets in the past that you failed to hit. Have you considered examining your internal processes? How about working to meet an internationally-recognized quality standard?

You may have heard of ISO 9000 certification but think it’s just a piece of paper. The research company IDC found that inefficiency can cost you 20-30% of annual revenue. A good quality management system (QMS) can substantially lower this cost.

To reduce wasted resources and increase profits, you should consider ISO 9000 certification. What is the long-term cost associated with paying for poor quality?

We’re going to explain what a QMS is. We’ll also let you know why your organization needs to prove its high standards on the world stage. Read on!

Quality Management Systems

Quality management systems (QMS) are business processes. These processes aim to meet and exceed customer requirements and satisfaction. ISO 9000 certification sets an official external standard to meet this end goal.

For a business to stay competitive and profitable, refining a QMS is an on-going process. This is a never-ending series of improvements that involves everyone in the company. The enemy of a QMS is backward-thinking, such as “We’ve always done things this way.”

When a business strives to supply a quality product or service, it puts the customer first. The business should always want to better meet customer needs. This shift to a “customer first” management approach can lead to better overall service.

In addition to a customer focus, good quality management principles establish visionary leadership. Challenging goals should be set and organizational values established. Good leadership should inspire trust while empowering employees and recognizing their contributions.

Employees should engage in a process-oriented approach. They should seek to ever-improve and make evidence-based decisions.

Relationship management is a core principle within a QMS system. This is particularly important in regards to establishing and nurturing suppliers/partners.

What Is ISO 9000 Certification?

ISO 9000 are the internationally-set standards of quality management. They aren’t just for big businesses anymore.

These standards set forth specifications and definitions of what quality should look like. It’s up to businesses to put these standards into practice as they see fit. This flexibility allows ISO 9000 to be implemented in any organization, of any size, and from any sector.

More than a million companies/organizations are certified to ISO 9001 in over 170 countries. The overall goal is to help a company put a QMS in place, then improve and maintain it over time. 

ISO 9001:2015 is the most recent version of the ISO 9000 standards, created in 2015. It’s the most globally recognized and implemented QMS standard.

ISO 9000 is concerned with the fundamentals of QMS. ISO 9001 consists of the requirements that organizations must fulfill to reach these standards. These standards have enormous implications for the management and operation of a company.

Processes are often improved after they have been closely examined. ISO 9000 certification requires full managerial involvement and dedicated time and effort. This will need to be balanced with day-to-day operations.

Though internal resources may be required to implement process changes, the overall goal is to add value. This is through a range of operational improvements that will save money.

Do I Need an ISO 9000 Certification?

Why would a smaller or medium-sized business want ISO 9000 certification? Some of its clients might eventually require it. Once a company has streamlined its own QMS with ISO standards, they are going to want to insist on the same quality from their suppliers too.

Meeting international quality standards is important for acquiring new business. This is especially true with bigger clients and for long-term multi-national growth.

While striving for ISO standards, employees and customers will recognize the increased value. The process of critical self-analysis within the organization will result in a clearer direction.

Some businesses may pursue ISO 9000 certification purely to improve their quality standards. Increased profits usually flow from efficient QMS.

The ability to display the ISO quality standards badge to customers and clients is an asset. This can be used to differentiate an organization from its competition. The problem-solving nature of focusing on the process frees up management resources over time.

Identifying the common goals that unite departments improves productivity and performance.

How to Get ISO 9000 Certification

The best first step towards certification is to produce an in-house quality standards manual. These aspirational standards of quality can serve to document processes and dictate training. They can also highlight inefficiencies in the current system that’s in place.

Once operational flaws are detected and addressed, significant savings may follow.

An ISO 9000 certification form is needed to compile and compute the data on organizational quality management systems. Reach out to an ISO standards consultancy that has experience in your industry. They can help train you to meet certification requirements.

The certification body will perform an audit on your organization to identify processes that do not conform to ISO standards. If your organization doesn’t have a quality manager familiar with ISO, an outside consultant is likely necessary. They will use their experience to help mentor you through the process.

Once the right people are on board with the project and are fully committed to ISO standards, the certification process can start. It’s difficult to gauge how long the process will take, but 9-12 months is common.

ISO 9000 Certification

We’ve shown the benefits of an internationally-recognized quality management system. It might be key for your future growth. Don’t let a certificate stand in the way of your ability to compete in the global supply chain.

If you’re a small or medium-sized business looking to get ISO 9000 certification, we can help you. We are an ISO standards consultancy firm with 20 years of experience. We offer certification and training with experts in Mexico, South America, Europe, and Asia.

Contact us today to start the process.

¿Cuántos negocios has dejado de ganar este año por no contar con la certificación ISO?

¿Cuántos más puedes dejar de ganar?

¿Seguirás dejando la Certificación para “luego” ?

En realidad, no es complicada la Certificación ISO 9001, 22000, 27001, 37001, 14001, 50001, 45001, 39001 e IATF 16949… SI TIENES EL PLAN CORRECTO.

Plan de Certificación en 12 semanas

Me cansé que haya quien siga haciendo complicada la certificación de las normas ISO. Por eso, junto con mi equipo de expertos hemos diseñado y probado cientos de veces un plan de certificación práctico y sencillo de seguir, para ayudarte a certificar tu Empresa en solo 12 semanas.

3 razones por las que tu Sistema de Gestión no detecta los R&O claves

Desde hace meses, en México, se está tratando el tema de las empresas dedicadas a la subcontratación de personal, mejor conocido como “outsourcing”.

Los cambios en la legislación mexicana para este tipo de negocios puede afectar negativamente a empresas que ofrecen esquemas reales de subcontratación de personas competentes, así como, a las empresas con necesidades reales de subcontratación.

No obstante, a pesar de que esto puede significar la desaparición del “outsourcing” como lo conocemos, existen empresas del sector –incluso certificadas– que apenas están registrando este cambio fundamental para el CONTEXTO en que operan.

Si el Sistema de Gestión* de tu empresa no está ayudando a detectar riesgos y oportunidades (R&O) claves, incluso para su propia supervivencia, ALGO ANDA MAL.

Existen al menos, 3 razones por las que un Sistema de Gestión no ayuda a tu empresa a detectar riesgos y oportunidades claves:

-> Tu equipo no ha comprendido por completo cómo identificar los riesgos y oportunidades claves.

-> Las personas pertinentes no están analizando el entorno de la empresa y los resultados del SGC.

-> No se ha comprendido en general el valor del Sistema de Gestión de la empresa.

* Sistemas de Gestión basados, por ejemplo, en las normas ISO 9001, ISO 22000, IATF 16949, ISO 20000 | ISO 14001, ISO 50000 | ISO 27001, ISO 37001 | ISO 45001, ISO 39001 | entre otros.

ISO 9000

What is the Difference Between ISO 9000 and ISO 9001?

“What’s the best way of doing this?” Doing what? You may ask. How about anything? Most people strive to do things in the best way possible. For small businesses, this is even more important.

It’s the main reason why ISO certification came into existence. It sought to answer this question, specifically for small and medium businesses (SMBs). Businesses with the highest quality standards have a competitive advantage.

ISO certification started off with specific elements. It developed into a family of standards over the last 50 years. ISO 9000 is one of the families of standards that focuses on quality management systems.

Standards with a Global Benchmark 

ISO certification was started by the International Organization for Standardization. It is an independent, international, non-governmental organization with 165 members. Together they share knowledge and develop international standards. The standards are consensus-based and relevant to the market.

The standards created provide solutions to global challenges and support innovation. These standards give consumers confidence. They know they can buy high-quality products that are reliable, safe, and efficient. Governments also use these standards to develop regulations.

ISO certification sets a high standard for companies. Having your company ISO certified will differentiate you from your competition. It increases your authority and credibility as a business. It improves the efficiency of your company. It also provides many other benefits to your business.

What is ISO 9000?

ISO 9000 is a family of standards that includes ISO 9001. It defines the terminology of each category within the quality management series.

It documents the processes needed to improve standards. It also helps businesses understand the fundamentals and vocabulary associated with improving processes. This is important to execute the improvement plans outlined in the ISO 9000 documents.

ISO 9000 also assists businesses to document the elements needed to maintain their quality system. It is applicable to any industry and organizations of all sizes.

ISO 9000 is suitable for companies that want to:

  • Enjoy the advantages of implementing a quality management system.
  • Meet their suppliers’ requirements
  • Ensure they have a proper understanding of quality management terminology
  • Ensure their organization’s quality management system conforms to internal and external assessments or audits
  • Ensure they have the appropriate training for their quality management system

It is essential that your company has a good understanding of ISO 9000 terminology to become ISO 9001 certified. It helps you to meet regulatory requirements, satisfy your customers, and facilitate continuous improvement.

What is ISO 9001?

Your company should have a good understanding of ISO 9000 terminology to become ISO 9001 certified. It helps you to meet regulatory requirements, please your customers, and facilitate continuous improvement.

It sets out guidelines that improve processes within the organization. One of the first steps before implementation is the alignment of your organization’s objectives to the quality management system.

Implementation takes place across the organization. It focuses on several elements, including leadership, planning, support, operations, performance evaluation, and improvement.

Some of the mandatory requirements for ISO 9001 include:

  • Keeping records on the monitoring and measurement of equipment calibration
  • Training, skills, experience, and qualification records
  • Keeping records on product/service requirements reviews
  • Keeping records on the design and development of output reviews, inputs and outputs, controls, and changes
  • Characteristics of services provided and products produced
  • Customer property records
  • Change control records on production/service provisions.
  • Records of conforming products and/or services and non-conforming outputs
  • Monitoring of measurement results
  • Internal audit program
  • Results of internal audits, management reviews, and corrective actions

It includes a special quality manual that managers can use. It outlines daily, weekly and monthly tasks. This helps them better manage employees and ensure that business operations run smoothly.

The initial stage of implementation requires a gap analysis. This assesses your company’s current system and compares it to the new one. 

The audits are used after implementation. It helps you test the effectiveness of the new quality management system. It assesses the organization’s readiness for certification. The aim is to help your business to achieve higher quality standards/procedures.

ISO 9000 Vs. ISO 9001

What’s the difference between ISO 9000 and ISO 9001? Here are the main differences:

ISO 9000: 

  • Encompasses a series of standards
  • Its main purpose is to define the quality management system. 
  • It outlines the definition for the series of standards, including ISO 9000

ISO 9001:

  • Is an individual standard within the ISO 9000 series of standards
  • Its main purpose is to outline actions.
  • It details the requirements or actions a company needs to take to become certified.
  • It requires both a gap analysis and internal audits.

But, they both:

  • Are in the quality management systems category of ISO certification
  • Need to be constantly maintained
  • Need to be reviewed periodically to ensure their relevance and usefulness
  • Use the same terminology.

ISO 9000 and ISO 90001 work together. ISO 9000 provides the knowledge needed for certification. While ISO 9001 facilitates the execution of quality standards.

Benefits of ISO Certification

Many organizations, especially small businesses, can benefit from ISO certification.

  • Certification lays out the guidelines your company needs to improve processes
  • It lets your customers know that your company meets and maintains certain quality standards
  • It results in greater revenue and cash flow
  • High standards result in better quality products and services
  • Customers enjoy better quality products and services
  • A workplace that maintains high standards promotes employee loyalty and longevity
  • The workplace is more organized and encourages a culture that embraces high standards
  • There is an increase in employee productivity and better performance results
  • Operations are easier to manage as tasks and processes are clearly defined
  • Employees know what to expect when their performance is appraised
  • Rewards and incentives are clearly outlined
  • It ensures the discipline of employees follows an ethical procedure
  • Customers and employees feel comfortable providing feedback as it is encouraged and well-received

Are you ready to have your company certified? Here’s how to start.

Are You Sold on Certification?

The importance of ISO 9001 certification and ISO 9000 have been clearly defined. They provide a great opportunity for organizations. It allows small businesses to improve their standards. It will allow them to reap the rewards and benefits of certification.

But, companies should ensure they consult with an organization the specializes in certification. We can help you to navigate the process of certification. We can also provide your company with the training needed. Contact us to learn more.

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Top ten de Certificados emitidos en el mundo por norma*

Norma Certificados Emitidos
ISO 9001 878,664
ISO 14001 307,059
IATF 16949 67,358
ISO 22000 32,120
ISO IEC 27001 31,910
ISO 50001 18,059
ISO 45001 11,592

ISO 20000-1

5,327
ISO 39001 547
ISO 37001 389
* Fuente: ISO Survey 2018.

¿Invertir en consultoría ISO 9000 para conseguir la certificación ISO 9001?


Sí, vale la pena pagar por consultoría ISO 9001, si con ello consigues la certificación ISO 9000 para:
  • Mantener a tus clientes exigentes
  • Ganar nuevos clientes, negocios, contratos y licitaciones
  • Cumplir con las políticas de tu corporativo o grupo
  • Cumplir con requisitos legales del país donde opera tu empresa
Esto es más que suficiente para invertir en consultores.
De hecho, la misma acción de contratar asesoría ISO 9000, nos ayuda a cumplir requisitos de la norma ISO 9001. Por ejemplo, una forma de adquirir competencia (conocimientos y habilidades) es contratar o subcontratar personas competentes, tal como contratar asesoría ISO 9001. Ver la secc. 7.2 de ISO 9001.

Para qué sirve un sistema de gestión certificado bajo los estándares:

ISO 9000 | IATF 16949 | ISO 22000 | ISO 20000 - Normas para garantizar productos y servicios conformes

ISO 14000 | ISO 50000 - Normas para cuidar el ambiente y la energía

ISO 45000 | ISO 39000 - Normas para cuidar a las personas y la infraestructura

ISO 27000 | ISO 37000 - Normas para controlar riesgos de negocios

En el ámbito empresarial, los Sistemas de Gestión basados en normas internacionales ISO e IATF, son una buena forma de garantizar la venta de nuestros productos y servicios, al satisfacer las necesidades y expectativas de nuestros clientes, tanto especificaciones, como normas y requisitos legales aplicables (a los productos, servicios y disciplinas tratadas –tales, como, calidad, calidad automotriz, inocuidad, servicios TI; medio ambiente, uso de la energía; seguridad y salud, seguridad vial; seguridad de la información y combate al soborno–).

Por tal razón, cuando buscamos acceder a determinados clientes, mercados, o sectores, se vuelve necesario poseer la Certificación de nuestros Sistemas Gestión, bajo los estándares ISO 9001 | IATF 16949 | ISO 22000 | ISO 20000-1 |ISO 14001 | ISO 50001 | ISO 45001 | ISO 39001 | ISO 27001 | ISO 37001, o una combinación de éstas; para demostrar formalmente el cumplimiento de nuestros compromisos con los clientes y las partes interesadas pertinentes.

En BMB Consultores desarrollamos, mantenemos, mejoramos y capacitamos en Sistemas de Gestión ISO 9000 Calidad | IATF 16949 Calidad automotriz| ISO 22000 Seguridad de los alimentos| ISO 20000 Servicios de TI | ISO 14000 Ambiente| ISO 50000 Energía | ISO 45000 Seguridad y Salud | ISO 39000 Seguridad vial | ISO 27000 Seguridad de la información | ISO 37001 Antisoborno | y Sistemas de Gestión integrados con dos o más de éstas estándares, a la medida y necesidades reales de tu Empresa.

Nuestros servicios de asesoría y capacitación se basan en soluciones fáciles y prácticas, sin complicaciones, que permitan a ti y a tu personal adquirir las herramientas y formación necesarias para implantar, mantener y mejorar sin problemas, su Sistema de Gestión bajo los estándares ISO 9001 | IATF 16949 | ISO 22000 | ISO 20000-1 |ISO 14001 | ISO 50001 | ISO 45001 | ISO 39001 | ISO 27001 | ISO 37001, o una combinación de éstas.

Beneficios obtenidos por organizaciones y empresas certificadas:

  • Mejora global de la organización y de la administración interna.
  • Aumento en la gestión operativa y de los riesgos y oportunidades claves.
  • Funciones y responsabilidades claras para todo el personal de la organización.
  • Eliminación de las barreras.
  • Aumento en la confianza y satisfacción de sus clientes internos y externos (fidelización).
  • Acceso a un mayor número de clientes (mayores ventas).
  • Protección de la marca y la reputación dela organización.
  • Mejora en la efectividad operativa.
  • Reducción de costos.
  • Mayor nivel de competitividad en el mercado o sector y mejora de la imagen de la organización.
  • Aumento en la motivación de los empleados.
  • Ejecución de los trabajos bien y a la primera.

Por qué la norma ISO 9000 es importante para establecer otros estándares de gestión

Las normas IATF 16949 | ISO 22000 | ISO 20000 |ISO 14000 | ISO 50000 | ISO 45000 | ISO 39000 | ISO 27000 | ISO 37000, y las normas ISO 9000 pueden parecer muy diferentes, sin embargo, al leerlas en detalle, encontramos muchas semejanzas:

  • Todas se fundamentan en ciclo de Planificar→ Hacer→ Verificar→ Actuar.
  • Tienen la misma estructura: 0. Introducción, 1. Objeto, 2. Referencias, 3. Términos, 4. Contexto, 5 Liderazgo, 6 Planificación, 7 Apoyo, 8 Operación, 9 Evaluación, 10 Mejora, Anexos y Bibliografía.
  • Los requisitos para la planificación, el liderazgo, apoyo, evaluación del desempeño y mejora, son muy similares.

Por lo que, si tu Empresa ya cuenta con un Sistema de Gestión para sus procesos de negocios, bajo la norma ISO 9001, o desea implantarla ahora, encontrarás que es mucho más fácil establecer otras normas como IATF 16949 | ISO 22000 | ISO 20000-1 |ISO 14001 | ISO 50001 | ISO 45001 | ISO 39001 | ISO 27001 | ISO 37001, o una combinación de éstas; implantándolas dentro del Sistema de Gestión ISO 9000 existente, a efecto de verlos funcionar mucho más rápido de lo previsto.

Sistemas de Gestión Integrados

Un sistema integrado ISO 9000 | IATF 16949 | ISO 22000 | ISO 20000 |ISO 14000 | ISO 50000 | ISO 45000 | ISO 39000 | ISO 27000 | ISO 37000, es parte del sistema general de gestión de una Empresa, para llevar a cabo y mantener al día la una política integrada.

En algunos casos, podría ser necesario implantar la norma ISO 9001, al mismo tiempo que uno o más de los otros estándares.

En otros, podría ser altamente recomendable implantar la norma ISO 9001 antes que uno o más de los otros estándares, a efecto de que sea el hilo conductor para facilitar el establecimiento del otro u otros sistemas de gestión.

Y en otros más, la organización requerirá implantar los estándares IATF 16949 | ISO 22000 | ISO 20000 |ISO 14001 | ISO 50001 | ISO 45001 | ISO 39001 | ISO 27001 | ISO 37001, por separado o en alguna combinación de éstos, pero sin el estándar ISO 9001.

Beneficios de la auditoría conjunta / integrada

Certificación ISO 9000 | IATF 16949 | ISO 22000 | ISO 20000 |ISO 14000 | ISO 50000 | ISO 45000 | ISO 39000 | ISO 27000 | ISO 37000

La auditoría conjunta de un sistema de gestión integrado, es la auditoría o sucesivas auditorías parciales que permiten comprobar si se cumplen en la organización las prácticas de gestión relativas a, por ejemplo:

  • Calidad y medio ambiente
  • Calidad, medio ambiente y seguridad y salud en el trabajo
  • Medio ambiente y seguridad y salud laboral
  • Calidad y seguridad de la información
  • Cualquier otra combinación.

El “proceso integrado de certificación” permite abordar la certificación de su organización para obtener simultáneamente diferentes certificados, o si ya es poseedora de alguno de ellos, certificarse conforme a otras normas de gestión como ISO 9001 | IATF 16949 | ISO 22000 | ISO 20000 |ISO 14001 | ISO 50001 | ISO 45001 | ISO 39001 | ISO 27001 | ISO 37001.

Esta integración permite realizar de forma conjunta las fases comunes de los distintos procesos de certificación lo que proporciona las siguientes ventajas:

  • Una única auditoría;
  • Un único equipo auditor; y
  • La optimización de los tiempos dedicados a las auditorías, al ser equivalentes ciertos requisitos de las normas.

Actualmente, varias casas de certificación han desarrollado un sistema de certificación integrada que permite la obtención de varios certificados con un único equipo auditor multicalificado, permitiendo a varias organizaciones obtener sus certificados según las normas ISO 9000 | IATF 16949 | ISO 22000 | ISO 20000-1 |ISO 14000 | ISO 50000 | ISO 45000 | ISO 39000 | ISO 27000 | ISO 37000.

 
 

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